Since we are offering non-tangible irrevocable goods we do not issue refunds once the order has been completed and the product has been delivered. As a customer you are responsible for understanding this before purchasing any product at our sites.
Nevertheless, we realize that exceptional circumstances can arise with regard to the character of the product we supply.
Therefore, we do honor refund requests on the following grounds:
Irreparable defects or malfunctioning inherent to the product; this reason is to be submitted to our support's approval. Notwithstanding testing all our products before release unexpected errors, or "bugs", may occur.Duplicate purchase of the same product by the same customer.
Failure to receive or download the product, as well as inability to install or use it due to deficient or inadequate software or hardware, or due to lack of related skills, does not constitute grounds for refund. Exceptions can only be made in case the same product is available in several formats, and only if relevant support ticket is filed within 48 hours from purchase. Operational requirements for each product are deemed read and understood before purchase. Valid email address must be provided for delivery.
Features explicity described as "BETA" does not constitute grounds for refund.
No refunds will be issued for customization services or any other programming or design work.
In case of composite products, such as toolbars, boosters or training kits, partial refunds can be considered in case any part of a product represents issues that would be grounds for refund if it were to be purchased separately.
Refunds are issued upon advice of technical support team of the website concerned. We endeavour to provide you with prompt and efficient professional assistance. All queries must be directed as follows:
By online form at: Contact Us page
By email to: info at dwbooster.com
Please allow 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted within the period of 1 week after the order is placed. Each request must be accompanied by a detailed and grounded reasons why you apply for a refund.
By mutual consent, exchanges will be made to avoid refunds. Such exchanges will be offered on case by case basis.
We reserve the right to modify this Refund Policy any time without prior notice, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on the website.